About Flipkart

Flipkart is committed to the cause of transforming commerce in India through our investments in made- in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy – Flipkart is maximising for our customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India.

About the Role:

• Be the voice of the customer and lead efforts with different stakeholders to maximize customer growth (retention, wallet share, repeat)
• Understand key data frameworks and build hypotheses and insights around the customer
• Optimize dollar spends on retention - CAC/RPC/ROI
• Work with product teams to drive product-led growth for the platform 
• Build highly efficient customer conversion & retention strategies 
• Own and optimize key CRM channels such as PNs, WhatsApp, Inapp, etc to drive business growth
• Work closely with tech, design and business teams to promote channel health, innovation and business results

About the team:

Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy – Flipkart is maximizing our customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading payment apps in India.

You are Responsible for:

The candidate will be responsible for customer retention and growth charter, with a focus on building the right constructs and tools to drive customer growth and LTV. This role will require an extremely structured and analytical approach to looking at data, bringing out insights around the customer, and structured thought to build a long-term user retention framework. Key stakeholders would include Product, Marketing and CX teams, Analytics org, Business Finance partners and Category Managers.

To succeed in this role – you should have the following:

1. Customer Analytics experience or MBA from top tier B-school with a total Experience 3-7 years (experience in CRM/CLM, Loyalty and retention Programs will be an added advantage)
2. Proven track record of delivering tangible results within your respective functions
3. Extremely high sense of ownership & problem-solving skills
4. Analytical bent of mind, comfortable with crunching numbers and turning them into actionable insights that help make focused decisions
5. Prior experience in E-commerce/Retail business preferred
6. Strong stakeholder & project management skills required
7. High bias for action and Customer-first approach

Why work with us?

At Flipkart, we promise to maximize what you care about the most. You’ll get an opportunity to leave a mark and create your own legacy, you’ll have freedom to experiment, learn and grow, you’ll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work.

Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive.

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