Southwest Careers Customer Service Apply For Best Now (Customer Service Agent)

Hiring Organisation: Southwest Airlines

Post Name: Customer Service Agent

Qualification: Graduation

Work Hours: 8 Hours

Salary: $20-30/hour

Location: Dallas, USA

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Southwest Careers Customer Service Apply For Best Now (Customer Service Agent)

DESCRIPTION:

The employees of Southwest Airlines work together to fulfill our purpose—to connect people with the things that matter to them in life—by providing hospitable, dependable, and affordable air travel. The ticket counter, baggage office, and gate area are all places where our customer service representatives offer hospitality to Southwest’s customers. Customer service representatives frequently serve as our customers’ first point of contact while they are traveling, and they help to create a welcoming atmosphere. They enjoy multitasking and working in a stimulating, secure environment. They are kind, patient problem solvers.

As a customer service representative for Bozeman (BZN), you can anticipate:.

Pay of $20 to $20 per hour*, with the potential for future increases in accordance with the applicable wage scale of the collective bargaining agreement. Opportunities for shift premiums and overtime pay.
a position based on a union that entails working designated shifts determined by seniority. Early mornings, late evenings, weekends, and holidays are all possible shift times. .
chances for shift pick-ups and overtime. Based on operational requirements, mandatory overtime may be necessary. * .

S. citizenship or a valid work permit for the U.S. S. required, with no sponsorship for future or current work authorization available.

Fly for free as a perk on any available seat on any Southwest flight, along with any eligible dependents.
401(k) Company Match, dollar for dollar, up to 9.3 percent per paycheck. **.
Potential annual ProfitSharing contribution for retirement; when Southwest makes money, you make money. ***.
Check out more Benefits at swa . is/benefits.
Southwest Airlines is an Equal Opportunity Employer. We keep looking for ways to reflect the communities we serve, and we encourage applicants with a variety of viewpoints, upbringings, and experiences to apply.

Responsibilities.

all internal and external customers are treated kindly and with respect.
works cooperatively to ensure the success of our company.
Responsible for giving renowned customer service to those wishing to travel, use a cargo or baggage service, and doing so by attending to their needs.
operates a computerized point-of-sale system, handles boarding, baggage service, reservations, and any other aspect of ticketing and check-in while also resolving any related complaints and issues.
It is part of one’s responsibility to treat customers with respect and courtesy. Ticket purchases can be made using cash, checks, credit cards, travel vouchers, and coupons. balances daily transactions, computes charges, and makes change. is in charge of excess or shortage.
submits cargo and checked baggage. Answers the phone to inform callers, page clients, handle issues or complaints, and offer assistance as necessary. provides prompt, effective handling of the transactions necessary for aircraft boarding.
takes care of customers who have been mistreated as a result of overselling, delayed or cancelled flights, lost luggage, delayed luggage, or damaged luggage. quickly and in accordance with the Company’s established guidelines to solve such issues.
Answers all general questions from customers and other terminal visitors, providing up-to-date and accurate information on fares, schedules, reservations, and flight arrivals and departures.
fulfills the Company’s requests for forms and reports.
As needed, creates irregularity and complaint reports.
Depending on how the station is set up and organized, duties may change.
Must be capable of meeting any physical requirements listed in this description.
may carry out additional tasks as instructed by the employees’ leaders.

abilities, and knowledge.

Ability to use a computer keyboard quickly enough to meet job requirements.
able to read and follow instructions, as well as learn and comprehend ticketing policies and laws.
Ability to communicate effectively with others, interact with the public, and work under pressure.
Must be able to successfully complete the Customer Service Agent training program, including an evaluation period, with an average of at least 80%.
Must be aware of potentially dangerous situations and capable of handling emergencies when necessary.
Must complete quick aircraft turns under pressure to meet deadlines.
As required by the Ground Operations Employee Handbook and Labor Agreement, must maintain a presentable appearance.
All job duties must be performed in a constrained space.
Must be capable of speaking clearly on the phone, in person, and over loudspeakers.
must be proficient in both writing and speaking.
Must be able to communicate verbally or through radio equipment.